Can I cancel a pending payment? November 07, 2022 18:54 Updated Please contact us at 866-404-0674 to make this request. Related articles I can no longer afford my payment. Are there ways I can lower it? What can I do if I cannot make my payment on time? How do I change my primary payment account? I changed jobs, can I update my loan payment due dates? I haven’t paid my loan off yet but I’m in need of additional funds. Can I take out a second loan with you?