What if I forgot my username or password? February 28, 2024 19:11 Updated Don't worry! Just click the Forgot Username or Forgot Password link on the login screen and follow the prompts. Related articles How do I get my username and password? Can I create a new username and password? Where can I find my loan documents? How do I change my password? I haven’t paid my loan off yet but I’m in need of additional funds. Can I take out a second loan with you?